Hey Ryan -
Thanks for this. I appreciate you taking the time to post.
Regards,
sA
At 05:37 PM 9/7/01 -0600, Ryan Thompson wrote:
>Hi Scott, everybody..
>
>I have been watching this thread, and I feel it is time to jump in. A lot
>of good points have been made, but maybe I can still add something, here:
>
>We have been a reseller since '99, sell a slow but steady stream of names,
>have amassed a great deal of trust with our customers, and work very
>closely with the businesses and individuals that we sell to, as we provide
>other services beyond domain registrations.
>
>In other words, when a client gives us thousands to develop a web
>presence, I don't care how "smart" they are... I would rather NOT drag
>their nose through the manage interface when they need to change the
>billing contact for the six domains they have registered for their
>corporation. People pay us to provide a solution, not inflate their
>password list and add unnecessary complexity to their business.
>
>In response to your proposal of "reseller trust", Scott, yes, I think (and
>have always maintained) that RSP managed domains is an excrutiatingly good
>idea. As others have suggested, though, I don't know that volume alone has
>any real bearing. If you want some criteria, perhaps business references
>would be a more appropriate source of information. If an RSP is truly into
>shady business, there are certainly other ways to defraud their clients
>that they would take advantage of.
>
>Now, let me talk about "reseller trust" from an end-user perspective. When
>one of our customers, say domain registration only this time, registers a
>name with us, switches ISPs, and needs to change their DNS settings, what
>then? They call email or fax us. "Hello, I am X from Y. Please change the
>nameservers for Y.COM to ns1.b.com and ns2.b.com". It doesn't instill much
>trust in our end users if we reply and say "Actually, we can't do that".
>
>I have heard the arguments for local password storage, sub users, etc, and
>have taken advantage of these to some extent... But it seems like a lot of
>nonsense and kludging when our customers EXPECT us, as their registration
>provider, to (gasp!) be able to assist with the details of their
>registration. We are much more valuable to 99% of our customers if we can
>expedite changes for them when they are requested... And, in fact, that is
>the success that our business has drawn from.
>
>Put more bluntly, if I had $10USD for each time I heard "The domain is
>registered through you. Why can't you just change it?", we'd never have to
>sell another domain year again. ;-)
>
>Thanks for your preliminary interest in making a move on this, Scott.
>
>- Ryan
>
>
>
>
>Scott Allan wrote to Robert L Mathews and [EMAIL PROTECTED]:
>
> > 3. Reseller trust - I have thought long and hard about implementing
> > some sort of preferred trusted status for resellers, with the thinking
> > being that some extra functionality (perhaps deletes, manage name for
> > registrant or manage nameserver for registrant) could be extended if
> > you qualify. My (very preliminary) thinking is something along the
> > lines of:
> >
> > - demonstrated monthly (over 3 months) volume of 25 name years
> > - proof of over 500 sponsored names with any registrar (to allow people
> who
> > are switching the ability to get the status)
> >
> > Is this a silly idea?
> >
> > Thanks again for your feedback -
> >
> > sA
> >
> > At 10:49 AM 9/6/01 -0700, Robert L Mathews wrote:
> > >At 9/6/01 9:06 AM, Scott Allan wrote:
> > >
> > > >We have 29 projects we are considering at them moment, you can help us
> > > >decide which to do. Post your wish list here, or privately (at
> anytime) to
> > > >[EMAIL PROTECTED]
> > >
> > >I would love the ability to delete domain names within the first 5 days
> > >after registration with no charge (or some trivial fee to cover
> > >processing).
> > >
> > >I realize that OpenSRS has to delete them within 5 days to avoid being
> > >charged, so perhaps 4 days for resellers would be a workable cutoff.
> > >
> > >This would allow us to turn on "Process Orders Immediately" for everyone
> > >without risking the $10 (or more). In the case of a suspicious order, we
> > >could verify the customer's contact info with a phone call the next
> > >business day, and cancel fraudulent ones. And it would allow us to fix
> > >the "I made a typo in my domain name" errors, which we get a few of (our
> > >TOS says we don't give refunds in that case, but I'd rather be able to --
> > >customers get annoyed when you tell 'em they're screwed, and I often end
> > >up eating the $10 to retain them as a customer).
> > >
> > >Some other registrars offer a 5-day grace period/refund policy, and this
> > >would be a great addition to OpenSRS. (It would actually be less
> > >expensive for OpenSRS to implement than for most other registrars,
> > >because OpenSRS doesn't need to process an actual credit card refund and
> > >pay the associated merchant fees.)
> > >
> > >--
> > >Robert L Mathews, Tiger Technologies
> >
> > Scott Allan
> > Director OpenSRS
> > [EMAIL PROTECTED]
> >
> >
>
>--
> Ryan Thompson <[EMAIL PROTECTED]>
> Network Administrator, Accounts
>
> SaskNow Technologies - http://www.sasknow.com
> #106-380 3120 8th St E - Saskatoon, SK - S7H 0W2
>
> Tel: 306-664-3600 Fax: 306-664-1161 Saskatoon
> Toll-Free: 877-727-5669 (877-SASKNOW) North America
Scott Allan
Director OpenSRS
[EMAIL PROTECTED]
