Hello, I just "discovered" the customization features of the transfer admin section and I'm shocked: I can modify all emails EXCEPT for the first one that gets sent: the Transfer Request Email. I can customize headers but NOT content. How come I can even "preview" the email sent to customers that request a transfer, but I cannot change it? It's the single most important communication in the chain!
My customers are Spanish and we're having problems all the time because they don't understand what they have to do and then blame it on us. I hope you can help. Thanks, Jorge
