> > I just "discovered" the customization features of the transfer admin > section and I'm shocked: I can modify all emails EXCEPT for the first one > that gets sent: the Transfer Request Email. I can customize > headers but NOT > content. How come I can even "preview" the email sent to customers that > request a transfer, but I cannot change it? It's the single most > important > communication in the chain!
This is the email where Tucows MUST be sure that registrants are getting the correct message; we're considering adding a customizable section to that email, but with our accreditation on the line, we must control this message. > My customers are Spanish and we're having problems all the time because > they don't understand what they have to do and then blame it on us. > I hope you can help. This is the very reason we're looking to include a customizable section; for now...have you considered creating a message to explain the process to clients in the meantime? Thanks, Ken > > Thanks, > Jorge >
