On 10/29/01 11:09 AM, Ken Joy mashed the following keys : >> >> I just "discovered" the customization features of the transfer admin >> section and I'm shocked: I can modify all emails EXCEPT for the first one >> that gets sent: the Transfer Request Email. I can customize >> headers but NOT >> content. How come I can even "preview" the email sent to customers that >> request a transfer, but I cannot change it? It's the single most >> important >> communication in the chain! > > This is the email where Tucows MUST be sure that registrants are getting the > correct message; we're considering adding a customizable section to that > email, but with our accreditation on the line, we must control this message.
This is very good reasoning, so how about this as a compromise: Have use select a primary language with a drop menu, or radio boxes. Send the message in the 'primary' language first, and then below that have it also appear in english. That way your butt's covered. It would seem quite easy to get that bit into at least French, spanish, german, italian and arabic Russian, and Portuguese would probably be nice as well. >> My customers are Spanish and we're having problems all the time because >> they don't understand what they have to do and then blame it on us. >> I hope you can help. > > This is the very reason we're looking to include a customizable section; for > now...have you considered creating a message to explain the process to > clients in the meantime? > > Thanks, > > Ken > >> >> Thanks, >> Jorge >> > -- Aaron Lynch System Administrator NineWire Digital Solutions || http://ninewire.com I drive way too fast to worry about cholesterol.
