Customers do not do whois' on domains to find out how to get support for them. They already know how to get support, and if for some reason someone does do a whois on their domain to get support, then a URL is enough for them to find the answer. Someone made the point earlier that it makes no sense to have to choose between listing all of your info (Name, URL and Email) or listing none. If the email address needed to be there, then we would not have a "none" option.
Don't get me wrong, if it's between all or none, I'll gladly take the spam and everything else that comes with the "all" option. However, I strongly believe that the text should be changed. The words "for Technical Support with respect to this domain contact" should be removed or changed. It's obviously only meant for the owner of the domain, and that person already knows where to get support. With the current text, we're getting all kinds of support questions that should be sent to the domain owner or the domain owners hosting company, and not us. For instance, someone's website it unreachable, so the visitor does whois and e-mails us. Or the domain owner is spamming, so the spamee does a whois and sends the complaint to us. ST -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Charles Daminato Sent: Tuesday, November 13, 2001 2:23 PM To: Spy OpenSRS Mail Cc: David Harris; [EMAIL PROTECTED] Subject: RE: whois reseller info SPAM Lars, You're required to provide support for your domain, which means they have to contact you. This makes the whois output useless - so why enable it at all? Charles Daminato TUCOWS Product Manager [EMAIL PROTECTED] On Tue, 13 Nov 2001, Spy OpenSRS Mail wrote: > Thanks for the heads up. Time to create a dev null account. > > Peace and love incorporated, > Lars Hindsley > > SpyProductions > Achieve Web Success > http://www.spyproductions.com > vox: 302.369.3060 fax: 302.369.6040 > ----------------------------------- > support: [EMAIL PROTECTED] > > Web services: domain names-hosting-design > Since 1991 SpyProductions serves the globe > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of David Harris > Sent: Tuesday, November 13, 2001 3:26 PM > To: [EMAIL PROTECTED] > Subject: whois reseller info SPAM > > > Hi, > > I predicted that the RSP's would start getting SPAM at the support e-mail > addresses listed in the reseller contact section of the WHOIS. > > I got my first piece of SPAM to [EMAIL PROTECTED] -- which is an > address that I've only used for the reseller WHOIS listing. The SPAM is > attached. > > David > > >
