On Tue, 13 Nov 2001, ST wrote: Im not trying to start a pissing contest here, but read through anyways!
> Customers do not do whois' on domains to find out how to get support for > them. They already know how to get support, and if for some reason > someone does do a whois on their domain to get support, then a URL is > enough for them to find the answer. Someone made the point earlier that > it makes no sense to have to choose between listing all of your info > (Name, URL and Email) or listing none. If the email address needed to > be there, then we would not have a "none" option. I disagree ( partially ) with this. Customers do use whois to find out who to contact for info wtr to their domain. They contact OpenSRS and we have to point them in the right direction ( after we explain to them that we are not the owner of the domain :). The point being that alot of people use WHOIS, this doesnt mean they understand what the info from WHOIS means ( ie: Whois Server etc... ), but they use it. Alot of people see what ever pops up in WHOIS as being the place to go to *fix* their domain. We get hundreds of emails a day asking 'Who's my reseller and what the hell is OpenSRS' , if this whois thingee can alleviate some of it then I say HUZZAH to that! But I do agree with you ( and lots of others ) in that you should be able to specify which fields show up in the whois output and the wording should be changed to reflect something along the lines of "For Domain Registratio Support:" , this way it differentiates you from some cyber slum lord webmaster listed as the tech/admin contact who is holding the domain "ransom" End of day the reality of the situation is that it is not perfect ( yet ), but with the wholesale domain model employed by OpenSRS ( ALA: we try and remain invisible ) there is a need for something like this! On that note, I bounce the ball back into Scott and Chuck's court to see this fixed appropriately. After all, I am but a mere tech support lackee! > Don't get me wrong, if it's between all or none, I'll gladly take the > spam and everything else that comes with the "all" option. > > However, I strongly believe that the text should be changed. The words > "for Technical Support with respect to this domain contact" should be > removed or changed. It's obviously only meant for the owner of the > domain, and that person already knows where to get support. With the > current text, we're getting all kinds of support questions that should > be sent to the domain owner or the domain owners hosting company, and > not us. For instance, someone's website it unreachable, so the visitor > does whois and e-mails us. Or the domain owner is spamming, so the > spamee does a whois and sends the complaint to us. > ST > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Charles Daminato > Sent: Tuesday, November 13, 2001 2:23 PM > To: Spy OpenSRS Mail > Cc: David Harris; [EMAIL PROTECTED] > Subject: RE: whois reseller info SPAM > > > Lars, > > You're required to provide support for your domain, which means they > have > to contact you. This makes the whois output useless - so why enable it > at > all? > > Charles Daminato > TUCOWS Product Manager > [EMAIL PROTECTED] > > On Tue, 13 Nov 2001, Spy OpenSRS Mail wrote: > > > Thanks for the heads up. Time to create a dev null account. > > > > Peace and love incorporated, > > Lars Hindsley > > > > SpyProductions > > Achieve Web Success > > http://www.spyproductions.com > > vox: 302.369.3060 fax: 302.369.6040 > > ----------------------------------- > > support: [EMAIL PROTECTED] > > > > Web services: domain names-hosting-design > > Since 1991 SpyProductions serves the globe > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]]On Behalf Of David Harris > > Sent: Tuesday, November 13, 2001 3:26 PM > > To: [EMAIL PROTECTED] > > Subject: whois reseller info SPAM > > > > > > Hi, > > > > I predicted that the RSP's would start getting SPAM at the support > e-mail > > addresses listed in the reseller contact section of the WHOIS. > > > > I got my first piece of SPAM to [EMAIL PROTECTED] -- which is an > > address that I've only used for the reseller WHOIS listing. The SPAM > is > > attached. > > > > David > > > > > > > --------------------------------------- Last night I stayed up late playing poker with Tarot cards. I got a full house and four people died. -- Steven Wright erol M
