We are working on refining the tool to be more effective - Chuck has it in his court. I am pretty confident in committing to not *requiring* any field. Because you can disable the tool entirely, it seems silly to have a required field there.
However: - Erol is correct in that *lots* of registrants use WHOIS to find their reseller... LOTS! - many resellers have asked for this feature since day one - you can disable it - there are lots of way around the spam issue; myprivacy.ca, or even setting up an account with an auto-responder with your real support contact info, or ultimately not having an address in there Anyhey - I do feel that we have a bit further to go in with the development of this, but I ma convinced we are close, and that it is a good thing. To be clear, we are looking at: - required fields - placement and wording As usual, your feedback has been most helpful! Ciao ~ sA At 07:59 PM 11/13/01 -0500, erol M wrote: >On Tue, 13 Nov 2001, ST wrote: > >Im not trying to start a pissing contest here, but read through anyways! > > > > Customers do not do whois' on domains to find out how to get support for > > them. They already know how to get support, and if for some reason > > someone does do a whois on their domain to get support, then a URL is > > enough for them to find the answer. Someone made the point earlier that > > it makes no sense to have to choose between listing all of your info > > (Name, URL and Email) or listing none. If the email address needed to > > be there, then we would not have a "none" option. > >I disagree ( partially ) with this. Customers do use whois to find out who >to contact for info wtr to their domain. They contact OpenSRS and we have >to point them in the right direction ( after we explain to them that we >are not the owner of the domain :). The point being that alot of people >use WHOIS, this doesnt mean they understand what the info from WHOIS means ( >ie: Whois Server etc... ), but they use it. Alot of people see what ever >pops up in WHOIS as being the place to go to *fix* their domain. > >We get hundreds of emails a day asking 'Who's my reseller and what the >hell is OpenSRS' , if this whois thingee can alleviate some of it then I >say HUZZAH to that! > >But I do agree with you ( and lots of others ) in that you should be able >to specify which fields show up in the whois output and the wording should >be changed to reflect something along the lines of "For Domain Registratio >Support:" , this way it differentiates you from some cyber slum lord >webmaster listed as the tech/admin contact who is holding the domain >"ransom" > >End of day the reality of the situation is that it is not perfect ( yet ), >but with the wholesale domain model employed by OpenSRS ( ALA: we try and >remain invisible ) there is a need for something like this! > >On that note, I bounce the ball back into Scott and Chuck's court to see >this fixed appropriately. After all, I am but a mere tech support lackee! > > > > > Don't get me wrong, if it's between all or none, I'll gladly take the > > spam and everything else that comes with the "all" option. > > > > However, I strongly believe that the text should be changed. The words > > "for Technical Support with respect to this domain contact" should be > > removed or changed. It's obviously only meant for the owner of the > > domain, and that person already knows where to get support. With the > > current text, we're getting all kinds of support questions that should > > be sent to the domain owner or the domain owners hosting company, and > > not us. For instance, someone's website it unreachable, so the visitor > > does whois and e-mails us. Or the domain owner is spamming, so the > > spamee does a whois and sends the complaint to us. > > > > ST > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]]On Behalf Of Charles Daminato > > Sent: Tuesday, November 13, 2001 2:23 PM > > To: Spy OpenSRS Mail > > Cc: David Harris; [EMAIL PROTECTED] > > Subject: RE: whois reseller info SPAM > > > > > > Lars, > > > > You're required to provide support for your domain, which means they > > have > > to contact you. This makes the whois output useless - so why enable it > > at > > all? > > > > Charles Daminato > > TUCOWS Product Manager > > [EMAIL PROTECTED] > > > > On Tue, 13 Nov 2001, Spy OpenSRS Mail wrote: > > > > > Thanks for the heads up. Time to create a dev null account. > > > > > > Peace and love incorporated, > > > Lars Hindsley > > > > > > SpyProductions > > > Achieve Web Success > > > http://www.spyproductions.com > > > vox: 302.369.3060 fax: 302.369.6040 > > > ----------------------------------- > > > support: [EMAIL PROTECTED] > > > > > > Web services: domain names-hosting-design > > > Since 1991 SpyProductions serves the globe > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED]]On Behalf Of David Harris > > > Sent: Tuesday, November 13, 2001 3:26 PM > > > To: [EMAIL PROTECTED] > > > Subject: whois reseller info SPAM > > > > > > > > > Hi, > > > > > > I predicted that the RSP's would start getting SPAM at the support > > e-mail > > > addresses listed in the reseller contact section of the WHOIS. > > > > > > I got my first piece of SPAM to [EMAIL PROTECTED] -- which is an > > > address that I've only used for the reseller WHOIS listing. The SPAM > > is > > > attached. > > > > > > David > > > > > > > > > > > > >--------------------------------------- >Last night I stayed up late playing poker with Tarot cards. I got a full >house and four people died. > -- Steven Wright > > >erol M Scott Allan Director OpenSRS [EMAIL PROTECTED]
