Tuesday, Tuesday, November 13, 2001, 2:46:32 PM, ST wrote:

> Customers do not do whois' on domains to find out how to get support for
> them.  They already know how to get support, and if for some reason

Actually, a surprising number of them do not already know, as I have
learned this week first hand in dealing with some customers from
registration providers who have been....non-existent in providing
support.

Some of them had no clue at all.

-- 
Best regards,
William X Walsh <[EMAIL PROTECTED]>
--
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