Well, with *ANY* form of email, there is simply no way you can be sure it has been received unless the other party acknowledges it... unless you get an automatic receipt... with a tracking/ticket no.!
The purpose of going throught the RWI is to only allow legitimate parties access to it, but unless you get a receipt, you can consider your request as if it never was sent. Plus this gives the "official" reseller contact (whatever that is) the receipt, not anybody sending a request to ***support_email_here***@opensrs.org. Heck, even a "you must click here to confirm your request" could help. That's how most subscrption mailing lists work, and it's saved me a couple of third-party submitted regs. ;) So, don't accept support requests unless a) they come from the RWI b) they are confirmed by somebody from the list of contacts a reseller provides to OpenSRS (this is another discussion - create a "support contact" ?). If it's more complicated than that, I think it's too much... Less than that, well, you get all the end users requests. Maybe end-users should see a big, easy link on each page of the archive, as well as OpenSRS.org to a support section that helps them find out who is their reseller to go to support, with a FAQ only for them ? I think I recall seing something about that but can't find it anymore. Fabian Rodriguez - Toxik Technologies, Inc. www.toxik.com . (514) 528-6945 @221 OpenPGP: 0x5AF2A4D5 > -----Original Message----- > From: Phillip Beazley > At 09:42 AM 4/16/2002 -0400, you wrote: > >> [KJ] [...]I myself *hate* form based emails on websites > I agree. I use email primarily for trackability. > If I've sent an email to someone, I can go back to it > at any time in the future. With form-based > email, I can't nor can I know for sure it was received.
