Hi, What I meant is that for any support request to be valid, it has to be entered from the RWI. Then follow-ups can be via email, and if they do not contain the tick-number or other similiar "check-code", they are replied with a standard "Go to the RWI form, your email did not contain any ticket no. and as such has been ignored/placed in the low priority list which takes XX days in average".
If it's to get faster service I couldn't care less how support is offered. Fabi�n Rodr�guez - Toxik Technologies, Inc. www.toxik.com � (514) 528-6945 @221 OpenPGP: 0x5AF2A4D5
