Re: Error when purchasing Geotrust quickssl

[Jeremy Kinsey]

Ok, ignore that last email... In my frustration and given the fact that my emailer rules filed this in my inbox instead of my "OpenSRS list" folder, I thought it was finally a reply to our cert problems..

My apologies.. I am still a bit pissed with GeoTrust at the moment however, but this is obviously all out of context, again my apologies.

On Wednesday, December 4, 2002, at 08:46 AM, Kim Phelan wrote:

Looks like there is something wrong with the CSR, and it is isn't
being accepted.
Try it on the following form, to see whether the CSR is valid.
https://products.geotrust.com/ssl/quickssl.do

I do have a "typical CSR" problem FAQ in PDF, if you'd like me to pass
along.
(I won't post the attachment to discuss, for those who don't need it)

Hope that helps

Kim Phelan
Product Manager
Tucows, Inc.


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Richard Lucking
Sent: Wednesday, December 04, 2002 9:30 AM
To: [EMAIL PROTECTED]
Subject: Error when purchasing Geotrust quickssl


I sent an email to geotrust asking for help on this one about 24 hours
ago -
and haven't had a reply and/or acknowledgement yet - so I wondered if
anyone
here had any suggestions.

We purchased a cert through the old system without too many hitches
(once we
changed the country code from "UK" to "GB") - and are now trying to
purchase
one through the new system (at https://resellers2.opensrs.net/).

We generated the CSR the same way, and it all seems correct, but when
we
submit the order I just get the error:

=====
Error (9007) when processing item ID #2132: Order request failed:
Error
Submitting Order. Invalid Field: CSR Problem: Field ''CSR'' is invalid
(-2006): CSR
Cannot fulfill order.
=====

And in the order summary we have the following events:
03-DEC-2002 18:58:33   Certificate request has being sent to supplier
03-DEC-2002 18:58:34   Supplier rejected the request
03-DEC-2002 18:58:34   Certificate request not accepted by supplier

Any suggestions as to things to try whilst I'm waiting for Geotrust to
get
back to me would be appreciated.

Cheers
Richard Lucking

Regards,
Jeremy Anthony Kinsey
VP Network Operations        Colocate Your Server at hostdrive.com
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