It's the client's fault for not renewing on time but they do not want to hear that. Nor do they want to hear any explanation other than the return of their domain at the normal renewal price.
We just had one who just noticed her domain was not working after six months. She is now raising all kinds of hell because the domain was registered by a company using it for advertising. emails, telephone calls, etc. Even had her attorney call, who we referred to our attorney. Haven't heard any more from him. We explained everything to her, number of emails notices sent for renewal, etc. She doesn't care. I finally told her to file a dispute with ICANN, http://www.icann.org/udrp/udrp-rules-24oct99.htm , as there is nothing we can do to help her. ICANN will not help her but maybe she will get off our back. Glad she did not use us for hosting. Frankly we have about decided to quit registering or renewing domains for anybody that does not host with us. We now offer new registrations for under $8 and renewals/transfers for $10 to advertise our hosting service. We have never considered domain registration to be a profit center but as a advertising venue for our hosting services. We lower our prices from $14 after godaddy and some of the other low ball services appeared so we would be in the same ball park for fees. Basically all we are trying to do is cover our merchant account and registration costs from the service. At this point we are not sure we receive enough new hosting business from domain registrations to pay for the tech time it takes to service the domains. Our auditor is doing a spread sheet over the last year to provide us with an answer as to what percentage converts to hosting service after registering or transferring a domain name through our service. We may adopt the policy of free domains registration and renews for hosting clients and require any client that leaves our hosting service to transfer the domain registration away from our service when they leave to another res eller. And pay a $15 transfer fee for the domain name to cover our cost if they were with us for less than 6 months. And yes, it will be spelled out in our registration agreement if we decide to go this route. ----- Original Message ----- From: <[EMAIL PROTECTED]> To: "ezgoing" <[EMAIL PROTECTED]> Cc: "Swerve" <[EMAIL PROTECTED]>; "Discuss List" <[EMAIL PROTECTED]> Sent: Thursday, February 13, 2003 11:34 PM Subject: Re: OpenSRS Live Reseller Update [.com/.net & .name] - 13/02/03 > > > These fees are going to be as hard as hell to explain to irate clients. > > Just blame ICANN and refer them to ICANN's website: > > http://www.icann.org/registrars/redemption-proposal-14feb02.htm >
