Well to be completely honest, you are already a competitor of ours, you also register domain names. Yeah, I know you treat it as a separate company and all that, but I still truly look at you as a competitor, I used to host tucows sites and I constantly had to put up with domain direct ads, even though there were supposed to be blocked.
No, even though it is a pretty cool product, I can't see me allowing my customers e-mail to be hosted on a competitors, and open myself up to a competitors inadvertant solicitation, etc. Rik Thomas For Support/Billing https://billing.valuablehost.com ValuableHost.com [EMAIL PROTECTED] Ph: 888.845.6856 Fx: 302.269.3951 ----- Original Message ----- From: "R. Peter Ejtel" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; "'Discuss List'" <[EMAIL PROTECTED]> Sent: Monday, February 17, 2003 4:47 PM Subject: RE: Tucows E-mail Service > Would offering real-time access to server logs, or mirrored server logs > through a web interface or downloadable file make you feel more confident in > outsourcing to us? Anyone else agree? Are there any examples in the market > you can compare this to? > > Do you have other requests you would require included with the service or > offered as an additional upgrade that you would need in order to seriously > consider outsourcing? > > You may provide your comments off-line if you wish. > > Thanks for the input. > > Peter Ejtel > Sales Manager > Tucows Inc. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of [EMAIL PROTECTED] > Sent: Monday, February 17, 2003 4:23 PM > To: 'Discuss List' > Subject: Tucows E-mail Service > > > > > This week we are starting a weekly conference service to discuss major > > issues and research we have put together on reseller related topics. This > > week we will be discussing our new Email service and why you should offer > it > > and/or seriously consider outsourcing this service to Tucows. I wi ll do a > > follow up email to the list this afternoon as an invitation to all > > interested. > > I was meaning to post my comments on the E-mail service the last time it > was discussed in depth on this list, however I didn't get around to it due > to illness. Thanks for providing an opportunity to bring it up now. > > The number one reason why I would never consider reselling an outsourced > e-mail service: customer service. > > Our customers demand and deserve very quick response when they are not > receiving their forwarded e-mail. It would not be acceptable to have to > wait 48 hours or more for a reply from support. > > Direct access to the mail server log files is a must so that we can > quickly pinpoint the problem and provide a response. As a side point we > have found that 99% of problems are external to our systems--usually at > the receiving ISP. Providing log entries showing this helps the customer > get the problem resolved quickly as the source of the problem can see > exactly what is happening. > > -Bill > > > --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.449 / Virus Database: 251 - Release Date: 1/27/2003
