I'd say the more we can dig into things the better. That said, i'm no email/tech expert.
Swerve > From: "R. Peter Ejtel" <[EMAIL PROTECTED]> > Date: Mon, 17 Feb 2003 16:47:53 -0500 > To: <[EMAIL PROTECTED]>, "'Discuss List'" <[EMAIL PROTECTED]> > Subject: RE: Tucows E-mail Service > > Would offering real-time access to server logs, or mirrored server logs > through a web interface or downloadable file make you feel more confident in > outsourcing to us? Anyone else agree? Are there any examples in the market > you can compare this to? > > Do you have other requests you would require included with the service or > offered as an additional upgrade that you would need in order to seriously > consider outsourcing? > > You may provide your comments off-line if you wish. > > Thanks for the input. > > Peter Ejtel > Sales Manager > Tucows Inc. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of [EMAIL PROTECTED] > Sent: Monday, February 17, 2003 4:23 PM > To: 'Discuss List' > Subject: Tucows E-mail Service > > > >> This week we are starting a weekly conference service to discuss major >> issues and research we have put together on reseller related topics. This >> week we will be discussing our new Email service and why you should offer > it >> and/or seriously consider outsourcing this service to Tucows. I will do a >> follow up email to the list this afternoon as an invitation to all >> interested. > > I was meaning to post my comments on the E-mail service the last time it > was discussed in depth on this list, however I didn't get around to it due > to illness. Thanks for providing an opportunity to bring it up now. > > The number one reason why I would never consider reselling an outsourced > e-mail service: customer service. > > Our customers demand and deserve very quick response when they are not > receiving their forwarded e-mail. It would not be acceptable to have to > wait 48 hours or more for a reply from support. > > Direct access to the mail server log files is a must so that we can > quickly pinpoint the problem and provide a response. As a side point we > have found that 99% of problems are external to our systems--usually at > the receiving ISP. Providing log entries showing this helps the customer > get the problem resolved quickly as the source of the problem can see > exactly what is happening. > > -Bill > >
