Hello Ryan, RB> I doubt many of you care that someone is coming back to OpenSRS, but I RB> thought I would send this to the list anyways to help stop anyone thinking RB> about leaving OpenSRS.
Here's different story. First of all, I want say that it was pleasure to work with OpenSRS two years ago. Young and enthusiastic team, changes to SRS on the fly, simple client. But things changed over two years. Since v.2.?? client became unmanageable. You can use it as is, or it's much easier to build your own from scratch, even if all you need is translate messages. Raised response time of support... And since beginning - lack of control. Customers just do not understand, why if you sold them domain, email service and hosting, why you can't do simple change of admin email. Sometimes it's too hard to explain this to person, who don't know exactly what browser is. So a while ago we switched to other registrar. First we didn't consider them as replacement for OpenSRS, we needed domains, which OpenSRS do not offer. And surprisingly they have very good and fast support team with qualified tech personnel, simple API (6 pages, 30 pages with detailed examples, working manage interface was build by one programmer in three days), very interesting and simple daemon-based access to their system and total, absolute control over domains for reseller. Total - we allowed to delete domains, decline transfer requests and verify incoming transfers, not mention ability change every bit in contacts and nameservers. Control is so total, that sometimes it hurts - i.e. registrar do not send renewal messages to registrant, so you have care about this yourself and so on. That was exactly what we needed. Price wasn't real reason, $7.80 per domain was just a nice bonus, we'll going to switch to them even with $15 per domain. Real reason was control over domain - only one thing that OpenSRS can't or don't want provide to resellers. Don't ask me who's this registrar, it's not appropriate to advert him in this list. All I want to say - sometimes price isn't reason why peoples leave OpenSRS. There are other, much more important factors. -- sK
