i missed some of this thread.
Is it Opensrs that shuts down people's email accounts if they get one complaint??
or another reseller that does this.
tx,
Swerve
At 8:31 AM -0700 9/3/03, George Kirikos wrote:
Hello,
--- Gordon Hudson <[EMAIL PROTECTED]> wrote:because the definition of spam is in the eye of the beholder we have to suspend on every complaint and we can only spend a short amount of time investigating any issue for financial reasons.
I'd rather pay a premium, as one can't afford to be without email in this day and age, nor allow one's email to be shut off merely due to one false complaint. The number of false complaints these days is significant, either due to malice, mistaken identity, or being an innocent third party.
If somebody called the building manager of the Empire State Building and said "there's asbestos in the ceiling tiles", would they immediately shut down the entire building, disrupting all the busineses there, and then investigate it afterwards??
If you have a lot of hosting clients, I suppose you don't know them all personally, and thus can't know for sure whether the complaint is valid ex ante. However, if one has a small operation, you'd know the clients personally, and can vouch for their good behaviour, and give the client the benefit of the doubt, investigating before pulling the plug. In essense, they'd be on a "white list".
So, is there a way to be on Tucows/OpenSRS outsourced email white list, if such a thing exists? I'd be willing to pay a premium, or pay penalties should any spam complaint be valid AFTER investigation, as long as the email is kept up and running. Otherwise, it's not worth the risk of downtime due to the actions of a kook or idiot who blunders and thinks you were the one spamming them, unable to read headers, to offer it (I was going to use it initially for some of my own important email accounts).
Just to give you some evidence to mull over, consider one of my friends who was falsely accused of spamming, multiple times, due to ERRORS in SpamCop! See the thread at:
http://www.webhostingtalk.com/showthread.php?s=&threadid=160505
(page 7 or so shows how it was a spammer trick to take advantage of bugs in SpamCop that caused the erroneous complaints, yet this horror story is a result of the "shoot first, ask questions later policy" of some providers; Greg's only "crime" was owning lots of great domain names)
If Tucows/OpenSRS doesn't provide such a "white list" for good clients, is there any other outsourced email provider that is more responsive to the needs of legitimate businesses (albeit it at a higher price)?
Sincerely,
George Kirikos http://www.kirikos.com/
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