Hello, --- Winston Neutel <[EMAIL PROTECTED]> wrote: > On Wednesday, September 03, 2003 12:18 PM [EDT], > Swerve <[EMAIL PROTECTED]> wrote: > > Is it Opensrs that shuts down people's email accounts if they get > > one complaint?? > > or another reseller that does this. > > What OpenSRS actually does has not been established in this > conversation. > > What is being discussed is whether the abuse policy would > theoretically allow them to shut someone's account based on one > complaint. > > The phrase in question is "In the event of Internet Abuse event or > complaint, the offending e-mail account will be suspended and the > Domain Admin will be notified." The policy implies that on the first > incident, the suspension is not permanent.
If someone's account is suspended at all, wrongfully, that causes damage. Just a "complaint" (notice the words in the contract is "Abuse event OR complaint) should not be sufficient to get your account suspended. Perhaps if your account is being used by a grandmother to share recipes and photos with her grandkids, she won't notice the downtime. But, those using their email for business deserve better. I've had folks make numerous erroneous complaints about my webhosting or email in the past, and have never been shutdown, as all the complaints *proved* to be bogus (e.g. folks who don't know how to use SpamCop, or don't know how to do reverse DNS, etc.), and the providers took the time to notify me of the complaint first, before disabling the service. When you own a lot of domain names, especially generic names, the odds of getting those complaints increases even more. Sincerely, George Kirikos http://www.kirikos.com/
