Hi all, First, there are no secondary services at Tucows. We do not degrade the performance of one service to optimize the performance of another. Tucows is fully committed to all of its services.
Second, Tucows needed to perform database server maintenance that affected all service provisioning and some management functionality. The maintenance window required was long. Coincidentally, Verisign had announced a twelve hour maintenance window affecting the provisioning and management of a number of TLDs. We conducted our window at the same time as the Registry window to avoid two long maintenance windows for the affected domains. If we had conducted our window at another time the impacted functionality, the services involved and the duration would have been the same. The Verisign window did not impact the functionality nor duration of our window. There was an error in the Live Reseller Update. Because this was database maintenance, queuing was not possible for any service. We regret the inconvenience caused by our error. In the future we will be more specific in Live Resellers Updates regarding TLDs and the exact functionality impacted. I hope this information helps clarify the situation. We regret the need for this long maintenance window and do not anticipate requiring such a long window in the near future. Sincerely, Product Management Team Bruce Dorland - Email Defense, Email, Managed DNS Services Kim Phelan - Digital Certificates, Insight Services Greg Frank & James Woods - Domains Zeljko Dimic - OpenSRS -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Chris Scott Sent: Sunday, May 16, 2004 8:44 AM To: [EMAIL PROTECTED] Subject: Re: Problems with RWI? Jim McAtee wrote: > Which begs the question... Why the need to take all of the administrative > functions of OpenSRS out of commission when the registry for .com, .net, > .name, .cc and .tv goes offline for 12 hours? Why in the world does that > need to affect things like DNS and email provisioning? They are taking advantage of the registry outage to do some internal work. That's what I got from the reseller update. I'd rather they do this instead of do it separately and have two outages to keep track of and plan for. > The only answer that makes sense? Because email, dns, ssl certs are all > secondary products (at best) in Tucows view and they can't be bothered > with trying to keep them operating when given half an excuse to shut > everything down during a very prolonged "maintenance window". LOL--I just had a Dilbert-like vision of Tucows mgmt. sitting around and someone runs in w/a note from the registry of an outage and they all scream "Yippee! Now we can finally shut down those bothersome servers for a while and it will look like we're doing something." From what I read, the products themselves were operating, you just couldn't provision them or, in some cases, modify the data. > Tucows must not realize how many of their customers are charged with > supporting systems that MUST be maintained and operational 24x7. This is > yet another reason why most of the services provided by Tucows are not yet > ready for prime time and aren't being taken seriously by many of their > customers. Where was the downtime for these additional services other than that you couldn't provision or possibly modify them? Am I missing something other than my cynicism? -- Chris Scott Adaptive Hosting Solutions, Inc. http://www.adaptivehostingsolutions.com/
