Personally, my own worst experience using a product was a touch panel design
platform.  Once you had created the interface on your PC or Laptop,
connected to the remote touchpanel, the system would prompt you with:

"Download to Device?"  yes / no

If, however, you wanted to grab the existing touchpanel file off of the
device and save it on your PC, the prompt was:

"Upload from Device?" yes / no

(I was never entirely sure what direction the file transfer was about to go)

As for Import/Export vs. Upload/Download;
Import / Export makes sense if one is 'taking and putting' locally in the
same area (two files on one laptop for example) whereas Upload / Download
would refer to working locally and connecting to something more remote.

On Tue, Mar 18, 2008 at 1:00 PM, Ari Feldman <[EMAIL PROTECTED]> wrote:

> if this were 20 yrs ago when computing was still voodoo for a great many
> (c.
> 8% penetration in the home), i'd say go for it but terms like
> upload/download and import/export are more or less part of modern
> vernacular
> - for ex: upload and download are now found in many dictionaries.
>
>
> because of this, you should avoid trying to define or create new metaphors
> for terms that the vast majority of people actually understand.
>
>
> just my 2 cents...
>
> On 3/18/08, Mona Singh <[EMAIL PROTECTED]> wrote:
> >
> >
> > Has anyone done any user studies on the use of terminology like
> > import-export or upload-download. Is one of the options more natural for
> > users?
> >
> > Thanks,
> > Mona
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