Daniel Szuc: > The question for an UX Designer is how you can weave all these pieces > together without deliberately pitting one channel against the other
Because a) this decision is almost never the purview of a UX Designer, b) management sees a "legitimate" source of revenue in post-sale services and likely the existing business model requires it, and c) management doesn't believe (or has never been shown) that revenue loss from post-sale services can be overcome by revenue gain from better UX (and presumably the ensuing higher volume). Likewise "solutions" at the design competition or "let's clean up the home page" level are woefully inadequate to remedy what's essentially a business strategy question, where design practitioners aren't currently asked to get involved in. -- Kontra http://counternotions.com ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
