Likewise "solutions" at the design competition or "let's clean up the
home page" level are woefully inadequate to remedy what's essentially
a business strategy question, where design practitioners aren't
currently asked to get involved in.
Agree and its good to start somewhere.
Suggest that over time more business is paying attention to words like
"user experience","customer experience","usability" etc etc and
opening their doors to getting design practitioners to help at a
strategic level. The business may not totally get what we do but they
are definitely interested :) Side note - Be interesting to get a gauge
from the community as to how busy they are now and how their UX teams
are managing the flow of work. My guess is that people are busy! Which
is a good thing!
Liya Zheng talked about her experience in a workshop she gave in China
in 2007 on "Communicating Your Design Vision" -- http://www.upachina.org/userfriendly2007/pwcontent/w_liya_en.html
, where she is not only helping the business at a screen by screen
or widget level but also at a strategic level at her company. If she
or Josh Seiden is listening they may be able to elaborate a little
more as its good stuff.
rgds,
Dan
On 8 May 2008, at 3:04 PM, Kontra wrote:
Daniel Szuc:
The question for an UX Designer is how you can weave all these pieces
together without deliberately pitting one channel against the other
Because
a) this decision is almost never the purview of a UX Designer,
b) management sees a "legitimate" source of revenue in post-sale
services and likely the existing business model requires it, and
c) management doesn't believe (or has never been shown) that revenue
loss from post-sale services can be overcome by revenue gain from
better UX (and presumably the ensuing higher volume).
Likewise "solutions" at the design competition or "let's clean up the
home page" level are woefully inadequate to remedy what's essentially
a business strategy question, where design practitioners aren't
currently asked to get involved in.
--
Kontra
http://counternotions.com
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