Wonderful insight, Robert. The key, I think, is #4...that activities are often stable across multiple user groups.
This is why a single tool (Google) can support *countless* goals...because the activity of keyword search is nearly identical for everyone. To triangulate with something Jared said on the first ACD/UCD thread, if UCD came out of in-house software built for employees, then the user base never changes (as you say...niche audience). When the user base never changes, you always have to support them, no matter what they're doing. So a UCD approach makes more sense in that case. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=33980 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
