@Steve, great point about business needs at some level driving design
decisions. 

In my fullday workshop at d.Construct I talked about this very
problem, and I argued that the question "what activity do we wish to
support" is a better question than "what users do we wish to
target". However, it's clear that if your audience does not change
(such as if you're building an intranet) then the opposite applies. 

But in general, I think it's clear that the most successful software
is that which nails to the ground an activity. Even in very niche
world of professional web design, for example, each successful
application focuses on specific activities within that world. There
is no "software for web designers" that supports everything...there
are several pieces that fit different activities that all web
designers use piecemeal to get the job done. For example, I use a
text editor, ftp program, graphics program, diagramming program,
version control program, and communications tools to get it all
done...and I recognize each of these pieces of software for the
specific activity it supports. 

And to your point...can you provide more examples where ACD or UCD
falls down in the area of business consideration and strategy?


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=33980


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