Although you may feel like the entire website needs significant rework
at the moment to balance out both use and business needs, as a first
step I would suggest is making a small change. Develop metrics on how
you will determine if the change was successful for both users and the
business. In this respect I would recommend some kind of analytical
metric since it will help you speak your VPs language. Once the VP
sees that design truly does have effect on the business, they will
(hopefully) provide you with more freedom to take on bigger and
bigger changes. 

In essence: start small, speak the language, be strategic!

Best,
Alla


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=44399


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