Hi Charles
I'm sure other people will have different things to say, but I suspect that
a couple of your points sound too good to be true, which could somewhat
undermine the message.

- On UXD being "risk free"

I'd probably argue that iterative prototyping and research can mitigate
risk, reduce the chance of reaching market with an unappealing product,
and reduce the chance that you may need to engage in costly redesigns
because mistakes are caught at early stages. Though risks are reduced, they
are not removed entirely. Everything has a certain degree of risk. For
example, in a UXD process, there's a the chance that you spend too much
money or time in the design process, and then get to market late.

- On UXD being "inexpensive"

In the long run, yes, but only after a increased upfront investment. In the
short term, the design process will likely become more heavyweight,
involving some form of iterative user research and design. If a company is
used to dreaming up some requirements and then just building them, then
moving to a UXD process is going to bring more immediate costs.

Anyone else care to comment?

Harry
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