David -

Thanks for your note, but that is not how I read the MS quote from
Victor. MS appears to think they are not cuttin' it because their
experience is not rich enough. I disagree - I think their experience is
just plain not good enough. I keep meaning to do a blog on Maslow's
hierarchy of needs - my feeling is you need to satisfy the basic user
experience requirements before adding gloss (although gloss does make up
for *some* deficiencies). If MS concentrates on making their experience
*richer* before fixing some fundamental problems (like simple profiles
for comms and sound), they will just be applying lipstick to the pig.

Regards,

William

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of
dave malouf
Sent: 06 October 2009 10:15 AM
To: [email protected]
Subject: Re: [IxDA Discuss] Dear CEO:

I think that is Victor's point, William. That MS isn't cuttin' it
in the UX arena and thus can't compete.
...
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