erland;526910 Wrote: 
> Still, do we really think it helps to tell them they've done a bad job ?
> 

Short answer? Yes. 

Longer answer? The cultures of large organizations, whether
governmental, corporate, religious or whatever, are actually quite
insular. Their primary tendency is to believe their own PR. They are
ready with plenty of excuses within the organization to salve their
conscious or cover their rear as the case may be. 

I'd not hesitate to place a large wager that if the Squeezebox
enthusiasts remain politely quiet on the sidelines while Logitech
continues to fumble through this mess, that would not be taken by
Logitech as anything other than confirmation they were at their peak of
their marketing and public relations skills.

Just speaking for myself, that is certainly not the conclusion I'd like
Logitech to come to regarding their performance. 

While you're right that there can be aspects of product development
that delay release which are beyond the control of a company, the one
aspect in which they retail full control is communications. They've done
a poor job in this area. 

In fact, they could have probably hired Larry, Moe and Curly to manage
this campaign and gotten better results. 

They deserve to be called out.


-- 
mlsstl
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