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Question: Why recommend someone to get a Squeezebox ?
    
- Its excellent audio quality
- Best price/performance on the market
- Excellent hardware/software quality of the whole solution
- Great support for online streaming services
- Great support for browsing and playing local music
- The possiblity to extend it to multiple rooms later on
- Its support for third party plugins
- The possibility to directly interact with Logitech regarding new
  features/bugs
- This community and forum
- I wouldn't recommend a Squeezebox to anyone
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nicolas75;642948 Wrote: 
> Please, when you keep telling the story of your brother over and over,
> you should also tell a little more, because normal people won't ever
> use the Touch the way he does.
> Only mp3, never turn it off nor disconnect the drive, never add one
> single file (!!!), which is what you finally stated once after a lot of
> questions (I was quite surprised he never had a problem, but with this
> informations, it explains a lot ...)
> 

I don't disagree with most of your points. That is, the idea that
logitech needs to work hard to make the squeezebox experience more user
friendly and that their communications with customers are sometimes less
than optional.

I will take exception with your seeming complaint with me telling "my
brother's story" over and over. Yes, I've used this as an example a
number of times, but certainly many times less than the relentless and
innumerable posts on "logitech hardware or software is complete junk
because it doesn't seem to work for anyone, or at least anyone that is
not a computer expert."  I simply try to add a counter point that in
fact the system can work well for a non techie user. (And most of my
thousands of posts (wow, I've wasted a lot of time here) are mostly
related to helping people troubleshoot their issues as new users. And
I've learned a lot about how networks work, how DACs work, etc. etc.
Didn't need all this info to use my SB players, but it led me to things
like my vortexbox and its all interesting stuff nonetheless (and a
distraction from my day job).

It's true, my brother is not a power user. But he does have a touch
with music attached, and also a Boom using the music attached to the
Touch. I'd say given this that he may in fact be a more significant
user than the "average" touch purchaser. But I'm just guessing. And to
clarify, he does once in a while remove the USB drive, connect it to
his laptop, add some mp3 or aac files, then reconnect it to the TOUCH.
I've warned him to let it fully complete the scan (which he interprets
as start it before bedtime and let it run all night no matter what).

And the 85+ year old is probably even a better example. She uses
internet radio (mostly french stations) and once in a while uses some
pandora stations that her son set up for her.  Pure access to
mysqueezebox.com and none of her own music.  I'm not sure that she's
not the more typical mass market user these days.

I'll mention a 3rd friend that has a duet. She only knows the
controller exists. The receiver is hidden away with an auto-on mini amp
connected to ceiling speakers (all set up by a home stereo installer).
She literally doesn't know where the receiver is even sitting!
(although I did figure it out just for curiosity....on top of a kitchen
cabinet out of site)  She uses strictly pandora and a few internet
stations, all via mysb.com.  She's another example of a user that is
certainly not techie, but uses the system with no issues (for a bit
over a year now). The only thing she's ever mentioned to me is that
once in a while she's had to remove the battery from the controller and
put it back in to make it all reboot.

I don't mention these things to annoy people. I simply believe it is
important to counter the many posts on "it's horrible and can't work."
My experience is that it certainly can, and not just for computer
geeks.  I see mostly unstable networks and/or bad file tagging as the
predominant problems reported here (rather than broken hardware or
software).

I myself have no professional experience in computer programming,
networks, audio hardware, or anything related to these things. When I
bought my first SB, I didn't understand the difference between
mysqueezebox.com (squeezenetwork at that time) or SbS (squeezecenter).
But I did know how to read (and evaluate cause & effect). I now have a
home and a weekend cottage where I have full house SB based systems,
with some wired, some wifi players, including every type of player SB
produces from SB3 onward. I started with SN(SbS) on my winxp laptop,
and now use a vortexbox appliance. And (knock on wood) it is all rock
solid and runs for months and months at a time without so much as any
intervention from me (which is good because my wife simply wants to
pick up the controller and hit a few buttons and get music or radio).

Again, I don't really disagree with your main points about logitech
improving the experience for users. And I certainly hope they can
continue the line and continue to improve the software for all users
(geeks and otherwise). But as you can tell, I do feel strongly that the
users are not blameless in all the issues that arise. These things are
not toasters....


-- 
garym
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garym's Profile: http://forums.slimdevices.com/member.php?userid=17325
View this thread: http://forums.slimdevices.com/showthread.php?t=88915

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