Squeezemenicely wrote: > I still do not quite understand why the customer thought he could get a > free Radio, plus his Touch (repaired or unrepaired) > > Sort of two for one. This might come as a shock, but the dealers > actually have to also pay for the devices and sell them, since they have > to make a living... > > If the Touch was broken and cannot be repaired or exchanged, then the > customer should get the money back. Or the customer accepts another > device - the radio. > > In general if someone has a problem with a Logitech device it is much > easier to contact Logitech directly, that way one can find out if they > actually still have replacement boxes. > > > From what I have read, it seems like the dealer went out of his way to > help the customer. > > If you do not want a radio, do not accept it as a replacement - pretty > simple.
But due to some combination of misunderstandings from both sides, op had it exchanged for an EU radio already , bummer . Bad luck , move on . There is no " repair shop" for these kind of things the cost of manufacturing is probably less than 5 minutes of engineering time . So it probably went straight to the recycle bin at a Logitech office somewhere . But if he had asked for the money back and no Radio in exchange the seller still had to get the broken Touch that's entirely reasonable . So what to do with discontinued products ? Don't return them , take the loss and try to fix it elsewhere :/ ------------------------------------------------------------------------ Mnyb's Profile: http://forums.slimdevices.com/member.php?userid=4143 View this thread: http://forums.slimdevices.com/showthread.php?t=98825 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
