tikavista wrote: > I read many pages on Internet about the guarantee in Europe of an object > that cannot be repaired or changed for a new one. I found nothing about > the transfer of property of the defective good from the original owner > to the seller, even in case of exchange. > > I talked to somebody of Logitech. I understood they do not need the > faulty Touch to change it for something else. Photos and a copy of the > invoice seem to be enough. Why would that be different with Delatecc ?
Yes, and there is nothing in US law that "mandates" how a mfr handles the return of property for warranty repair/exchange, it is completely up to the discretion of the mfr. Some will want the item back (very reasonable IMO), some will ask that the item be disabled or destroyed in some way (but not actually returning the entire item), some will not want to be bothered with anything actually returned. Then you get into the same policies for the retailer who will also have their own rules on returns/refunds/exchanges. But none of this changes what is customary, ordinary, common sense. In such, I believe asking for the entire returned unit back is simply unreasonable IMO. I've personally returned/exchanged/had refunded many items and have witnessed many others return items, not once was the returned item requested by, nor offered to, the consumer in such situations. I'm on your side, I hope you do get it back. I just think you are making a big deal out of a minor retail purchase where the retailer and/or mfr is doing what is customary and ordinary while your request is not customary and ordinary. I see nothing wrong with how Delatecc has handled this in the normal, customary and common sense way of conducting business in regards to returns/exchanges of purchased merchandise, with the exception of maybe some better communication to you the consumer. ------------------------------------------------------------------------ toby10's Profile: http://forums.slimdevices.com/member.php?userid=12553 View this thread: http://forums.slimdevices.com/showthread.php?t=98825 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
