Thanks to all of you for your posts. Surprisingly I got a mail of Deltatecc May 22. The mail was written in english.
" We have sent your device under warranty. Unfortunately, it was found that the error is not corrected. Since the unit was no longer available, we have offered an alternative. You have accepted this. Of course it is in this case so that we can not also enclose the old unit, since this was sent to the manufacturer. We would therefore ask for your understanding that we can not fulfill your request." (end) I answered to them the same day. "Thank you for your email of 22/05/2013. I am sorry to say that I do not agree with it. 1 - I did not accept the alternative you are talking of. - May 2, 12h21, you mailed me a proposal to send me a Smart Radio. I got your mail in the afternoon. - I replied the SAME DAY, 17h19 : (Quotation) "Thank you for your proposal to send me a black UE Smart Radio in compensation of the damage. I accept your offer ON CONDITION that you also send me back my faulty Squeezebox Touch. Please confirm that you will send both devices, the Smart Radio AND my Squeezebox Touch." - The same words were in capital letters also in my mail. In other word : OK for the Radio only if my Squeezebox Touch is sent back to me as well. - When you have mailed your proposal to send me a Radio on May 2, 12h21, my Squeezebox was already "lost". This what you wrote me in your mail of may 2, 17h26. What kind of deal was it ? Whatever my choice was, Smart Radio or not, my Squeezebox would have been kept by someone. 2 - You say my Squeezebox was sent to the manufacturer. That means that you have sent it to Logitech. As I told you in my mail of May 15, Logitech say they can find it. They just wait you cooperate a little. - I wrote in my mail of May 15 : "I have informed LOGITECH of the whole story. LOGITECH have decided to follow the after-sales steps in order to clarify the status of my Squeezebox Touch."... "LOGITECH want to know in detail : 1 - The NAME OF THE COMPANY to which you have sent the Squeezebox to be repaired, 2 - the LOCATION of that company (its address). - Have you sent my Squeezebox to Logitech, yes or no ? What is the address of that Logitech workshop ? When have you sent the Squeezebox to them ? Just answer these simple questions to me. I will give Logitech your answers and they will locate the device." (end) I will not give up. Deltatecc is not fair. I want my Touch back ! ------------------------------------------------------------------------ tikavista's Profile: http://forums.slimdevices.com/member.php?userid=60024 View this thread: http://forums.slimdevices.com/showthread.php?t=98825 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
