I still do not quite understand why the customer thought he could get a
free Radio, plus his Touch (repaired or unrepaired)

Sort of two for one. This might come as a shock, but the dealers
actually have to also pay for the devices and sell them, since they have
to make a living...

If the Touch was broken and cannot be repaired or exchanged, then the
customer should get the money back. Or the customer accepts another
device - the radio. 

In general if someone has a problem with a Logitech device it is much
easier to contact Logitech directly, that way one can find out if they
actually still have replacement boxes.


>From what I have read, it seems like the dealer went out of his way to
help the customer.

If you do not want a radio, do not accept it as a replacement - pretty
simple.


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View this thread: http://forums.slimdevices.com/showthread.php?t=98825

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