Yes, I've also had nothing but superb customer service experiences with SD. When I first became a customer I placed an order for a wired SB1, because the web site stated that orders placed before a certain time usually shipped the same day. I had it figured out that I wanted the unit before the weekend, for a party I was throwing. I forget the exact day I ordered it, but I chose a shipping method which would ensure I'd get it in time. Anyway, turns out they only had the wireless units ready to ship. I found this out when my order wasn't shipped. I e-mailed them and explained my situation, said I was disappointed, and asked them to upgrade my shipping so that it would arrive before the weekend. They did so, but they only charged me the original shipping price.
When they came out with the improved graphic display for the SB1, they *could* have just made existing SB1 owners buy an entirely new unit if they wanted the new display. I suspect most companies would have gone this route. Instead they allowed existing owners to order just the display at a very reasonable price, and gave simple instructions to perform the upgrade at home. IIRC they also offered to let you send in your SB1 and have them perform the upgrade. And let's not forget the fact that they *still* support and even improve all of their legacy products, dating back to the Slimp3. That is pretty much unheard of. And more recently, the free overnight shipping of my (and everyone else's) Duet was a welcome surprise. But I shouldn't say surprise, because based on my own experiences and the stories I have heard on here, I have come to expect superior customer service. I understand that you are frustrated, but venting like this in the public forum isn't going to solve your problem. On Mon, Mar 10, 2008 at 11:38 PM, SuperQ < [EMAIL PROTECTED]> wrote: > > On the other hand, here are my experiences contacting SlimDevices > customer support: > > #1: My SB won't boot at all. Total failure after 3 months. > I emailed support on sunday, the got back to me monday morning and said > it could be the wifi card (known issue). I removed the card, worked > fine. They swapped out the card, and it has been fine since. > > #2: I was at an open house and said, "hey, do you have any back covers > for the slimp3?". Sean said, "hold on a sec". Came back over with a > rear cover set, free of charge many years after the product had been > discontinued. > > Not to be mean, but the phone number in the card transaction is there > for a reason. > > > -- > SuperQ > ------------------------------------------------------------------------ > SuperQ's Profile: http://forums.slimdevices.com/member.php?userid=2139 > View this thread: http://forums.slimdevices.com/showthread.php?t=44576 > > _______________________________________________ > discuss mailing list > [email protected] > http://lists.slimdevices.com/lists/listinfo/discuss >
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