haunyack;278160 Wrote: > Short answer - No. > > I ordered a replacement remote for an SB3 I sold on ebay to a very > patient fellow back east. > > When I ordered the backlit remote, the order page assured me that I > would receive order confirmation/tracking info. > > What do I get after my CC has been debited for $41.00+ and over a week > of waiting for the promised info - nothing. > No response to my various subsequent requests for any info regarding > the order. > And, this nice fellow cannot setup his SB3 without the remote. > He's stuck waiting for LSMS to get off their a$$ and fulfill the > order. > > This sucks. > Nice job Logitech. > I'm sure that my customer will not soon be your customer. > > .
I don't believe your case is representative of our typical customer service. I apologize for the less-than-stellar handling of your problem. We are a bit short-handed in sales right now, and combining that with the shipping of Duet (which took a lot of work), it's possible someone on my team missed your email to [EMAIL PROTECTED] That's not acceptable and we're currently interviewing to backfill an open position. I'm sure that will help reduce the chances of something like this happening again. Rest assured that we do not charge a credit card until the order is pick-released (sent to shipping). If your card was charged, your order was ready to ship. I see that Mike was able to track your order down and get it addressed. Because you had so much difficulty, I will ask my team to refund the entire amount of your order. I know this won't correct the problem, but it's the least I can do for you. This will take a few days, since we're backed-up, but it will be taken care of. Thanks for your business, and please accept my apologies for the problems you had. -=> Jim -- JimC "well, she wasn't all of that, but she sure was some of that." -- BKlaas' college buddy ------------------------------------------------------------------------ JimC's Profile: http://forums.slimdevices.com/member.php?userid=9428 View this thread: http://forums.slimdevices.com/showthread.php?t=44576 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
