Michael Herger;278221 Wrote: 
> > No response to my various subsequent requests for any info regarding
> > the order.
> 
> Did you check your spam filter? Those automated mailing systems tend to
> 
> trigger spam filters as they're not considered "real" mail agents.
> 
> Michael

I recently could not receive my SN password - I have a Hotmail account
- and noticed people with Yahoo have had similar experiences. Nothing
in the junkbox etc. When I emailed technical support through the
website I received a very prompt response as I always have and the
issue was solved immediately. I have never ordered directly from SD but
when I once had a defective remote they were very proactive in offering
to replace it and far more concerned about customer service than exact
warranty stipulations.  

So perhaps this is more a problem with filters and automated responses
than customer service


-- 
James_B
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