JimC;278678 Wrote: > I am working on trying to find a solution for handling spare parts in > non-U.S. regions (both under warranty and "for purchase"). We're > really good at shipping lots and lots of retail products, but there's > really no infrastructure for handling small, "one off" orders. > > I know this is a real issue for customers, but it isn't as easy to > solve as we all would like. Hopefully we'll have some positive answers > for you soon.
Jim, if it's a difficult problem to solve (and I believe it is having worked in a similar environment), would it not have been possible to leave the old Slim Devices parts-supply system (which worked) in place until a solution was found rather than leaving European buyers high and dry in this respect? It's normal when changing channels to switch off the old channel only when the new one is available. -- Fifer ------------------------------------------------------------------------ Fifer's Profile: http://forums.slimdevices.com/member.php?userid=639 View this thread: http://forums.slimdevices.com/showthread.php?t=44576 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
