Hi Pat,
> We were wondering whether anyone else is noticing a weird (to us) behavior
> using Eventbrite with waitlists. Say we have a workshop set up and we create
> 30 tickets. Those sell out and we then get a
> waitlist. Feeling ambitious, we create an additional 15 tickets.
> Alternatively, one of the people that got a ticket returns their ticket. In
> both cases, we noticed that people on the waitlist are
> not automatically contacted to take the available ticket - they have to be
> invited manually. In the mean time, someone else could come in and take an
> open seat even though there might be 30 people
> on the wait list. Is there a setting we’re missing or does anyone have a work
> around?
This is the behaviour that I remember from Eventbrite. You need to release
tickets manually. And Eventbrite doesn't enforce new tickets to go for people
on the waitlist. I think they design it
thinking in maximise the number of tickers that are sell instead of being a
fair system. For example, someone return their tickets with less than 24 hours.
The first one in the waitlist could not
check the email in time for many reasons. If someone visited the website, they
are possible buyers so sell the ticket to them will increase your revenue and
that's what Eventbrite want.
Cheers,Raniere
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