talk to your daughter.

----- Original Message ----- 
From: "Chris Gilland Desktop" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac OS Xby 
theblind" <[email protected]>
Sent: Sunday, September 21, 2008 9:14 PM
Subject: Re: Apple Store bad experiences


O, I never said we don't have the resources, but, the thing is, what if the
only system you got is a Mac, and you don't know how to browse the web, you
know nothing about computers, your a senior sitizen, not that I am one, but,
let's just say I was, I wouldn't know what the vo keys were if it shot up
and bit me, etc.  Now, if you tell these people well, the resources are!
available to you:  ok, great, so, tell me how to access 'em, on this new
system, that I know nothing at all about.  I've never used computers before,
my daughter just bought me this thing so I could keep in touch with the
kids...  Ya know one a those kind a people.  No, I don't think Apple needs
to know every! stinkin! thing, about voiceover, but I think they need to at
least! know the basics enough to show individuals like this how to go about
finding the info etc.  At the very! least, they need to know about
vo+command+F8, and that is bare minimum.

Chris.


----- Original Message ----- 
From: "Scott Howell" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac OS X by
theblind" <[email protected]>
Sent: Sunday, September 21, 2008 7:18 PM
Subject: Re: Apple Store bad experiences


> Chris, my only argument here is that first you have the resources to  find
> out some of this info on your own in advance. Secondly and we  have to be
> honest here, there is a lot they are expected to know in  order to sell
> something to the majority of users. I bet you could  count the number of
> those who are blind or visually impaired that have  come into an Apple
> store specifically looking for a Mac and VoiceOver.  Does it make it
> right? No, but reality is that unless you have a lot  of folks coming in
> asking about this VOiceOver thing, they aren't  going to have a lot of
> need to learn all there is. Again, doesn't make  it right and in some ways
> it doesn't make it wrong, it's just a matter  of time and demographics. If
> you have a great deal of demand for this  product etc. your more likely to
> learn or need to learn it.  Additionally most the actual sales people only
> need to know the basics  to move product, not be experts. Hopefully this
> makes some sense.
>
>




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