Hi John,
You are trying to split hairs here, but I don't disagree with
your overall point. That is exactly why the "Accessibility Guru" idea
was presented, as this would be an avenue for Apple Stores and their
employees to, at least, be given Some knowledge of VoiceOver. As I
said before, no one is saying that they shouldn't have some basic
knowledge. That should be present in the sense that the average
employe should know what VO is and, at least, provide some simple
information to the potential customer.
Take Care
John Panarese
On Sep 22, 2008, at 6:51 PM, John Denning wrote:
This has been said before by others. You can't compare a Best Buy
sales person's knowledge of Jaws to an Apple store sales person
having some knowledge of VO. Apple has set the bar high. Apple
claims the superiority of their product and staff. Apple even dares
to call their in store support team "Genius".
All that being said I still never expect them to know anything off
the top of their heads. But I do expect them to be able to find the
answers to even obscure questions. Even if that required "can I get
back to you."
And yes I have offered to help. I don't know VO like most of you.
But I'd learn it. I did offer to be a resource at my local apple
store.
On Sep 22, 2008, at 12:45 PM, John Panarese wrote:
Should the staff know a little something about VoiceOver if a
blind person or other interested individual comes into the store
asking about it? Of course, but walk into any retail computer
store and ask questions about JAWS or Window-Eyes or even ask more
technical questions about specific mainstream software and you will
