This has been said before by others. You can't compare a Best Buy
sales person's knowledge of Jaws to an Apple store sales person having
some knowledge of VO. Apple has set the bar high. Apple claims the
superiority of their product and staff. Apple even dares to call their
in store support team "Genius".
All that being said I still never expect them to know anything off the
top of their heads. But I do expect them to be able to find the
answers to even obscure questions. Even if that required "can I get
back to you."
And yes I have offered to help. I don't know VO like most of you. But
I'd learn it. I did offer to be a resource at my local apple store.
On Sep 22, 2008, at 12:45 PM, John Panarese wrote:
Should the staff know a little something about VoiceOver if a
blind person or other interested individual comes into the store
asking about it? Of course, but walk into any retail computer store
and ask questions about JAWS or Window-Eyes or even ask more
technical questions about specific mainstream software and you will
