Hi Russell, Is this an issue we should solve?
Because I believe technology can help here. For example, by posing a question when a user is creating a ticket. Ask if it deals with security; then present two clear buttons: "Report a security issue" or "Report something else". (There might be better wordings). That will probably help a lot. Don'ts are probably not helpful, f.e. don't think of a yellow lemon. Wim On Wednesday, 10 September 2014 01:56:43 UTC+2, Russell Keith-Magee wrote: > > > On Tue, Sep 9, 2014 at 11:40 PM, Thomas Leo <[email protected] <javascript:> > > wrote: > >> +1 for @Wim Feijen's rewording but... >> >> I think the wording of the Group description isn't the issue, my guess is >> that people who make the mistake of asking django-user's questions in the >> django-developers mailing list didn't read the description to begin with. >> >> > They are almost all from people whose first language is clearly not >> English, >> >> I haven't been following this mailing list for a particularly long time, >> but I >> can recall a number of cases where users were simply noobies looking for >> help, >> and didn't reading the description of this mailing list before asking >> their >> question. Whether they are native English speakers or not, clearer >> wording >> would mitigate the issue for everyone. >> > > Let me dispel this illusion for you. > > If you go to Django's new ticket page: > > https://code.djangoproject.com/newticket > > You are greeted with the following text: > > Please read this first: > Please don't report security issues here! Contact > [email protected] <javascript:> instead. > > This text is in bold, and is a hyperlink to a page describing Django's > security processes in detail. > > And yet, every couple of months, we get someone opening a ticket that > starts "I think I've found a security/DDOS issue in Django". The report > will be written in reasonably good english, so it isn't a language barrier > issue. > > This is what I meant when I said you can't solve a social problem with > technology. Yes, we might be able to improve the number of errors by > improving the text, but at some level, it doesn't matter how large you make > the "PLEASE DON'T PUSH THIS BUTTON" sign, someone is going to push the > button. It is folly to believe that the problem is that we just haven't > found the right descriptive text. > > Yours, > Russ Magee %-) > > -- You received this message because you are subscribed to the Google Groups "Django developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/django-developers. To view this discussion on the web visit https://groups.google.com/d/msgid/django-developers/98e09e4b-7a8d-46e2-83e4-7b2d2ed10854%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
