Hi Russell, Is this an issue we should solve?
Because I believe technology can help here. For example, by posing a question when a user is creating a ticket. Ask if it deals with security; then present two clear buttons: "Report a security issue" or "Report something else". (There might be better wordings). That will probably help a lot. Don'ts are probably not helpful, f.e. don't think of a yellow lemon. Wim On Wednesday, 10 September 2014 01:56:43 UTC+2, Russell Keith-Magee wrote: > > > On Tue, Sep 9, 2014 at 11:40 PM, Thomas Leo <t...@tomleo.com <javascript:> > > wrote: > >> +1 for @Wim Feijen's rewording but... >> >> I think the wording of the Group description isn't the issue, my guess is >> that people who make the mistake of asking django-user's questions in the >> django-developers mailing list didn't read the description to begin with. >> >> > They are almost all from people whose first language is clearly not >> English, >> >> I haven't been following this mailing list for a particularly long time, >> but I >> can recall a number of cases where users were simply noobies looking for >> help, >> and didn't reading the description of this mailing list before asking >> their >> question. Whether they are native English speakers or not, clearer >> wording >> would mitigate the issue for everyone. >> > > Let me dispel this illusion for you. > > If you go to Django's new ticket page: > > https://code.djangoproject.com/newticket > > You are greeted with the following text: > > Please read this first: > Please don't report security issues here! Contact > secu...@djangoproject.com <javascript:> instead. > > This text is in bold, and is a hyperlink to a page describing Django's > security processes in detail. > > And yet, every couple of months, we get someone opening a ticket that > starts "I think I've found a security/DDOS issue in Django". The report > will be written in reasonably good english, so it isn't a language barrier > issue. > > This is what I meant when I said you can't solve a social problem with > technology. Yes, we might be able to improve the number of errors by > improving the text, but at some level, it doesn't matter how large you make > the "PLEASE DON'T PUSH THIS BUTTON" sign, someone is going to push the > button. It is folly to believe that the problem is that we just haven't > found the right descriptive text. > > Yours, > Russ Magee %-) > > -- You received this message because you are subscribed to the Google Groups "Django developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to django-developers+unsubscr...@googlegroups.com. To post to this group, send email to django-developers@googlegroups.com. Visit this group at http://groups.google.com/group/django-developers. To view this discussion on the web visit https://groups.google.com/d/msgid/django-developers/98e09e4b-7a8d-46e2-83e4-7b2d2ed10854%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
