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On 12-04-14 12:49, David Woodhouse wrote:
> On Sat, 2014-04-12 at 12:30 +0200, Tom Hendrikx wrote:
>> 
>> There are still a lot of users, on both technical and
>> non-technical lists, that use reply-to-all because the reply
>> button sends a message to the author in stead of the list. There
>> might be many reasons for them to do that (they're stupid,
>> ignorant, don't know their MUA, use a MUA that doesn't provide a
>> reply-to-list button, or something else I couldn't come up with
>> within 10 seconds), but it's still common practise, and it has
>> been annoying more experienced users.
> 
> Reply-to-list is a different issue, discussed in detail at 
> http://david.woodhou.se/reply-to-list.html with some "sample users"
> and pros and cons.
> 
> It's probably even more off-topic for this particular list :)

After reading your article, I see that may have misunderstood your
mention of 'a "Group Reply" button which will go back to the list' as
a description of reply-to-list, while you actually meant reply-to-all.

> 
>> Also, I can see good reasoning in the simple concept: when I
>> received an e-mail from a private person and simply hit reply, I
>> reply to the person. When I received an e-mail from a
>> discussion-list and simply hit reply, I expect the reply to go to
>> the discussion-list.
> 
> The message came *via* the list. Not *from* it.
> 
> Which, I think, is the point of much of this thread :)

Yes, but you missed my point: that most non-technical users can't be
bothered with your rather technical nitpicking (in their opinion)
between those two scenarios. Every person on this mailing list can
probably solve the dmarc+yahoo issue for his own discussion list or
forwarding service use (is there actually a problem when nobody is
using yahoo here?). The whole thread started with a group of users who
don't have that knowledge, being John's church group. Fixing it for
them is the hard part.

You can't expect them to understand that using a different button in
their MUA for some situations (depending on circumstances that they
need to learn to recognize) is the right thing to do.

The 'inconvenience' that you so easily brush aside, is a lot harder to
overcome when you actually don't care about (technical) differences
between replying to a person vs. replying to a list. Changing people's
behaviour is a lot harder than changing software. Ultimately, software
should accommodate people, in stead of the other way around: even as a
technical person I despise the fact that I actually need to use a
'special' reply button for discussion list mail (whatever it's called)
when I intend to get the expected behaviour: send the reply to where
the original mail came from (for discussion lists they means IMO: the
list, not the author).

Tom
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