We run SAP and TLE, and we currently do not allow our customer service
reps to modify any IDOC or EDI data. Our Director of Customer Service
wants them to be able to edit any "failed" data that comes in. For
example, if a customer orders an item in a wrong quantity (they order
11 when it has to be 12), the order will fail in SAP and the CSR's
will see it on a custom SAP transaction.
They want to be able to fix the data and then reprocess it. My
suggestion is to do it in SAP with a custom transaction, but I wanted
to cover all options. I don't think modifying the data outside of SAP
and processing it back in is a good solution, but I'm open to what
other people are doing.
Thanks.
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