A very common practice. I work in the healthcare industry where this a
required process. In healthcare there are sophisticated 'work-flows' that
are created to allow claims folks to review, modify, approve, pend, reject,
etc. These changes are normally done in the backend system where the
transactions are loaded. Occaisionally mods are made in an external
application (like a scanned/ocr claim might be reviewed and corrected prior
to load).
However, and I cannot stress this enough, never let them near the EDI data.
That would be a very bad idea.
Thanks and happy holidays,
Pete
On 12/14/06, phoenixedi <[EMAIL PROTECTED]> wrote:
>
> We run SAP and TLE, and we currently do not allow our customer service
> reps to modify any IDOC or EDI data. Our Director of Customer Service
> wants them to be able to edit any "failed" data that comes in. For
> example, if a customer orders an item in a wrong quantity (they order
> 11 when it has to be 12), the order will fail in SAP and the CSR's
> will see it on a custom SAP transaction.
>
> They want to be able to fix the data and then reprocess it. My
> suggestion is to do it in SAP with a custom transaction, but I wanted
> to cover all options. I don't think modifying the data outside of SAP
> and processing it back in is a good solution, but I'm open to what
> other people are doing.
>
> Thanks.
>
>
>
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