In a previous life, when a failure like this occurred, CS checked workflow for failures and corrected them there and then continued the processing. The EDI data was never modified and reprocessed. The outbound data reflected whatever changes they made.
----- Original Message ---- From: phoenixedi <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, December 14, 2006 1:05:06 PM Subject: [EDI-L] Letting Customer Service Modify Data - SAP or EDI? - Opinions Please We run SAP and TLE, and we currently do not allow our customer service reps to modify any IDOC or EDI data. Our Director of Customer Service wants them to be able to edit any "failed" data that comes in. For example, if a customer orders an item in a wrong quantity (they order 11 when it has to be 12), the order will fail in SAP and the CSR's will see it on a custom SAP transaction. They want to be able to fix the data and then reprocess it. My suggestion is to do it in SAP with a custom transaction, but I wanted to cover all options. I don't think modifying the data outside of SAP and processing it back in is a good solution, but I'm open to what other people are doing. Thanks. ____________________________________________________________________________________ Want to start your own business? Learn how on Yahoo! Small Business. http://smallbusiness.yahoo.com/r-index [Non-text portions of this message have been removed] ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
