We too use both SAP and TLE. It is our policy to not let anyone modify any EDI data period. As you know the EDI data is a contract between you and your customer especially if its a PO (don't know if your CSR's are aware of that). I assume when the change the data that your customer service ok's the change with the customer? If we change data of any type without a customer re-transmit, it is with their approval in writing. On rare exceptions and only with customer approvals will we change the translated edi data. We try not to as a rule. If you are going to allow the change SAP would be the better place at least you have an audit record of the change, the date and by whom if questions ever arise. I think the customer should correct and resend to keep their systems in synch with what your are processing. I am sure you never have any disagreements over quantities when you are trying to collect on an invoice that does not match their original PO. Pete
________________________________ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of phoenixedi Sent: Thursday, December 14, 2006 1:05 PM To: [email protected] Subject: [EDI-L] Letting Customer Service Modify Data - SAP or EDI? - Opinions Please We run SAP and TLE, and we currently do not allow our customer service reps to modify any IDOC or EDI data. Our Director of Customer Service wants them to be able to edit any "failed" data that comes in. For example, if a customer orders an item in a wrong quantity (they order 11 when it has to be 12), the order will fail in SAP and the CSR's will see it on a custom SAP transaction. They want to be able to fix the data and then reprocess it. My suggestion is to do it in SAP with a custom transaction, but I wanted to cover all options. I don't think modifying the data outside of SAP and processing it back in is a good solution, but I'm open to what other people are doing. Thanks. [Non-text portions of this message have been removed] ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
