they came back up just before 5pm eastern. and i got a call at 7pm eastern from a rep ... told her that i knew about it two hours ago! boy, are they slow.
and, fwiw, i've had jcp asking me all day for status. even they don't know what's going on! of course, i'd be happy to share (off list) some alternatives to this lunacy. Tyrone Lumley wrote: > All I know is JCPenney, Sears, etc will not take "Our VAN was down" as an > excuse to reverse chargebacks for a late/missing ASN. > > I just heard my previous company did dump them. > > "Hodges, Chris" <[EMAIL PROTECTED]> wrote: > Who covers the cost of being in a production down state for hours? > Or, > the strain on trading partner relationships for that matter. > > Sorry, I know I may be throwing salt in the wounds of some. > > -----Original Message----- > From: Jackie Woodie [mailto:[EMAIL PROTECTED] > Sent: Wednesday, February 21, 2007 4:25 PM > To: [email protected]; Hodges, Chris > Subject: RE: [EDI-L] GXS DOWN????? > > It helps cover repairs. > > -------Original Message------- > > From: Hodges, Chris <mailto:[EMAIL PROTECTED]> > Date: 2/21/2007 3:20:52 PM > To: [email protected] > Subject: RE: [EDI-L] GXS DOWN????? > > > That's fantastic. > > -----Original Message----- > From: [email protected] <mailto:EDI-L%40yahoogroups.com> > [mailto:[email protected] <mailto:EDI-L%40yahoogroups.com> ] On > Behalf Of > Todd Gould > Sent: Wednesday, February 21, 2007 4:08 PM > To: Rudolph, Mike; Jackie Woodie; [email protected] > <mailto:edi-l%40yahoogroups.com> ; Nancy Plume > Subject: Re: [EDI-L] GXS DOWN????? > > Nancy, they do, but you have to pay them an extra $15/month in order to > get notified when they are down... > > Regards, > > Todd Gould > President & Chief Technical Officer > Loren Data Corp. > > ----- Original Message ----- > From: Nancy Plume > To: Rudolph, Mike ; Jackie Woodie ; [email protected] > <mailto:edi-l%40yahoogroups.com> > <mailto:edi-l%40yahoogroups.com> > Sent: Wednesday, February 21, 2007 3:44 PM > Subject: RE: [EDI-L] GXS DOWN????? > > why doesn't GXS inform their customers when this happens????? > > ________________________________ > > From: [email protected] <mailto:EDI-L%40yahoogroups.com> > <mailto:EDI-L%40yahoogroups.com> > [mailto:[email protected] <mailto:EDI-L%40yahoogroups.com> > <mailto:EDI-L%40yahoogroups.com> ] On > Behalf Of Rudolph, Mike > Sent: Wednesday, February 21, 2007 3:40 PM > To: Jackie Woodie; [email protected] > <mailto:edi-l%40yahoogroups.com> > <mailto:edi-l%40yahoogroups.com> > Subject: RE: [EDI-L] GXS DOWN????? > > Also, when did the outage start? The info could come in handy. > > Mike Rudolph > > -----Original Message----- > From: [email protected] <mailto:EDI-L%40yahoogroups.com> > <mailto:EDI-L%40yahoogroups.com> > <mailto:EDI-L%40yahoogroups.com> [mailto:[email protected] > <mailto:EDI-L%40yahoogroups.com> > <mailto:EDI-L%40yahoogroups.com> <mailto:EDI-L%40yahoogroups.com> ] On > Behalf Of Jackie Woodie > Sent: Wednesday, February 21, 2007 2:31 PM > To: [email protected] <mailto:edi-l%40yahoogroups.com> > <mailto:edi-l%40yahoogroups.com> > <mailto:edi-l%40yahoogroups.com> > Subject: RE: [EDI-L] GXS DOWN????? > > Anyone have any updates on GXS?, > > Thanks, > Jackie > > -------Original Message------- > From: Tyrone Lumley > Date: 2/21/2007 12:54:17 PM > To: [email protected] <mailto:edi-l%40yahoogroups.com> > <mailto:edi-l%40yahoogroups.com> > <mailto:edi-l%40yahoogroups.com> > Subject: RE: [EDI-L] GXS DOWN????? > > "Due to a higher number of calls than normal, we are unable to help you > at this time. 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