I would suggest that the metric would vary greatly depending on the industry but since we are a sales based company our metric would be EDI cost as a percentage of all sales and EDI cost as a percentage of sales handled via EDI.
Dale Marthaller (604) 461-6779 ________________________________ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Samantha Scott Sent: Friday, June 15, 2007 9:30 AM To: [email protected] Subject: [EDI-L] EDI Cost Analysis OK, so here's a Friday question...does anyone analyze the cost of EDI? At my company we use these measurements to compare our performance year to year - are we getting more or less value out of the resources in each period, etc. We also use them to compare to similar numbers across industries to see if we are performing well in comparison to others. For instance our corporate help desk totals all the staff, office space, computers & equipment etc and comes up with a cost per call to the help desk. I think it sits around $12 right now which is on the low side of average. So I can count up all the costs of servers and software maintenance, VAN fees, etc., but what is my divisor? Cost per what?? I can count the EDI transactions but that doesn't cover the non-EDI data that goes through our servers untranslated. I archive everything systematically in folders by month so I could compare the MB of data in each month which does get the non-EDI stuff. What I am curious about is if anyone else here has done this exercise, what you used for your metric divisor and why? Thanks so much for any thoughts you have on the topic Samantha [Non-text portions of this message have been removed] The Oppenheimer Group ---- CONFIDENTIAL This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. [Non-text portions of this message have been removed] ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
