In Apparel, we post 860s to the existing 850 POs, unless
they have already been invoiced, in which case there's a
stop on them with an exception report.
Customer Service gets a copy of the translation report which
indicates each line on POs that have been changed --
including adds and deletions. The only complication from
adding a line to a PO involves making sure that customers
who demand ac consolidated invoice actually get it if the
rest of the order has been sent to the floor.
Let me hasten to add that we have one customer wanting
proposed changes sent to then in the 855 PO Ack, and 865
document asking for changes in the 860, but setting up a
user interface for this has been very low on the agenda as
long as their buyers and our sales reps have continued to
negotiate changes by phone and email <g>.
We have customers who will impose expense offsets for
shipments that differ from the PO -- and sometimes that's a
last-minute thing (or something our west coast DCs discover
after the buyers, customer service and sales reps on the
east coast have all gone home for the night <g>).
We then have to make a judgment call -- because some
customers will impose expense offsets for any deviation,
some allow a little leeway, some allow changes as long as
the ASN and Invoice agree with the shipment instead of the
PO, and others issue an offset if the ASN and Invoice don’t
agree with the PO, but issue only an adjustment and no
offset for the discrepancy.
And some issue a revised 850 (or 860) after receiving the
ASN so they match after all.
Cheers,
Jim Guthrie
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