I agree, its not generally worth the effort to code unless you have nothing better to do and you have a consistent group of customers that all follow the same rules (I'm still waiting for that). You've freed up the customer service people from the drudgery of entering orders. Now they can do the part of their job where they are much better and faster than a computer - the more complex decision making. You give them the request and let them handle it.
We turn 860's into csv files which detail what the customer wants done to what and we email it to the rep. They have a mass change app that they can choose to use, or not, depending on the situation. Then they have the phone and they do that customer service thing. Some get ignored entirely. Most of our EDI customers are "fill and kill" where anything we cannot ship we cancel and one major retailer sends us an 860 cancellation for every item that gets killed. Its just the way they clean it up in their system. We don't do a thing with those 860's...or rather the rep doesn't. I email every one we get. On Nov 28, 2011, at 6:49 PM, Rob Guerriere wrote: > How does one who runs EDI software handle the different business process > challenges of the 860 from multiple customers? How quickly does it turn > into paper? When major retailers change their orders about 20% of the time, > is a touch-less perfect order possible? These questions and a brief example > are posted on Spend Matters - > http://www.spendmatters.com/index.cfm/2011/11/28/Is-There-Anyone-Still-Runni > ng-EDI-Software > > David, Stephen, Michael, Todd, Rich, and the EDI-L gurus - How does a small > company running EDI software and an antiquated ERP system handle the > multiple 860 business process challenges? Is there a proper EDI way? > > All the best, > > Rob Guerriere > > [Non-text portions of this message have been removed] > > [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
